Knotty pallet products are made to order. No two are exactly alike. Slight variations are to be expected due to each piece being made from reclaimed wood...Nail holes, knot holes, weathering and scratches are all common features that add to their rustic charm.
Knotty Pallet local pickup customers are eligible for a refund up to 7 business days from receipt of product. Customers are responsible for returning the product(s) before a refund is processed.
Knotty Pallet online customers are eligible for a refund minus the shipping up to 7 business days from receipt of product. Customers will be responsible for packaging and return shipment costs. Upon receipt of undamaged product, Knotty Pallet will refund your full purchase price less shipping.
No refunds are offered on custom sizes or designs but we are willing to help fix items if damaged during shipping (if applicable). We are not responsible for any changes in our products due to humidity conditions to include boards shrinking or expanding. Please inquire further with any questions or concerns.
Knotty Pallet products are shipped via FedEx GROUND, USPS or UPS GROUND. At the customer's request, additional insurance, confirmation, or upgrades can be arranged. Please contact us before making your purchase to inquire about alternate shipping options. We have done our best to estimate what it would cost to ship to the lower 48 states. Residents of Hawaii, Alaska & Puerto Rico must contact us for shipping rates prior to making an online purchase.
Knotty Pallet is not responsible for injuries, splinters, or any other damages related to any and all of our products. Knotty Pallet is not liable for anything remotely related to any of our products or services with buyer taking full responsibility upon purchase.
No cancellations will be accepted once an online order has been placed, unless otherwise agreed upon prior to the sale. If for some reason we have to cancel an order upon the request of the buyer, there will be a $30 cancellation fee. If the seller initiates a cancellation, for whatever reason, a full refund will be issued.
Thank you for visiting Knotty Pallet. We believe in creating furniture that is stylish and affordable. As consumers ourselves, we make every effort to work with and help our customers feel confident about what they are purchasing. Please message us and we'll be happy answer any questions you may have about our handmade pieces. email@example.com